Terms and Conditions

By using any part of this website, completing your customer registration with us and/or placing an order on the website you agree to be bound by the terms and conditions.

These terms and conditions will be governed by the laws and jurisdiction of England and Wales and by using the Website you agree to submit to the exclusive law of the courts of England and Wales.

These terms and conditions are applicable to the supply of products made by us to the buyer hereafter referred to as the “Customer”, “you” or “your”.

Permissions

By ordering a product from VOAK, you acknowledge that you are at least 18 years old, or have parents' permission to buy from us.

Products purchased from VOAK are intended for private use; please do not use commercially without our permission.

Prices and Payment

Prices are inclusive of VAT.  Prices can be viewed in other currencies but payment will be taken in GBP Sterling.  Online payment will be provided in a secure environment. Payments must be made in sterling and by one of the following credit card payment methods. Visa, Mastercard, Amex, Switch, Solo, Delta, Electron and PayPal.

Returns

We hope you will always be delighted with your purchases from VOAK.  However, if there is any problem, you can return a product within 30 days of delivery.  Please contact us on info@voakyork.co.uk for further information.  Please note, the product must be in new condition for a return to be eligible, and you will need to pay the delivery cost of returning the item to us.   

If the goods you order arrive damaged or broken, please let us know immediately, and we will do our very best to resolve the situation as quickly as possible.

Our Products

The majority of our products are handmade, and will inevitably contain variations.  The images on our website are for illustrative purposes only, and every effort is made to make sure product descriptions are represented accurately.  

Use of our Site 

We request that no text or images on this website are used without our express permission.  

Complaints 

If you wish to contact us about anything you are unhappy about, please email us at info@voakyork.co.uk and we will do our best to sort things out.